So I was sitting here typing, like I am now, and my pinkie brushed across the up arrow on my laptop keyboard and it popped right off. This was several days ago and I just got around to mentioning it to Tom last night. After he fiddled with it he told me that I have the super duper warranty which includes phone tech support and that I should try that. I didn't want to do any further damage as the whole thing still works aside from the missing key. I have the key, I should mention, it just isn't attached - and nothing in particular appears to be broken.
So I pick up the phone late at night and call and get someone in India, presumably from her accent. She is very nice and goes through the inital ramblings of all customer service calls quickly. Then she asks if I would mind if she connects to my computer so that she can show me what I need (to reattach the keyboard later on in the call). Sure, why not? After mentioning that I saw a commercial about this, she took me right to the page that shows me how to replace the keyboard. Wild! Anyway, after giving me instructions (several times in several different ways to be sure that I was getting what she was saying) she determined that while the arrow key was now